Terms of use and sale

Last updated October 12, 2026. These terms cover buying a device from iPhones.LA, selling one to us, and using this site. iPhones.LA is a used Apple device shop in Long Beach, California. Questions: call or text (562) 999-4994.

Buying a device from us

Most devices we sell are used or refurbished, and some are new, factory sealed and unopened. Every listing describes its device: whether it is new and sealed, open box or used, the model, the storage, the condition grade, the battery health and anything else we found when we checked it. A device sold with a bypassed management profile says so on its listing, and the listing explains what that means.

Prices are shown on each listing. You can pay by card online, where a 3.5% processing charge applies and sales tax is calculated from your address, both shown before you pay. Card payments are taken by Stripe, and your card details go to Stripe, never to us.

You choose at checkout how the device reaches you: pickup in Long Beach, local delivery, or shipping. With pickup you can instead pay in cash or by Zelle when we meet, with no card fee. A pay at pickup request does not hold the device, so another buyer can still take it until we confirm your time.

Our 60-day warranty

Every used or open box device we sell comes with a 60-day warranty on factory hardware defects. If a part stops working on its own under normal use within 60 days of purchase, tell us. Once we inspect it and approve the claim, you choose a refund or an exchange for the same or a comparable model.

The warranty does not cover physical or liquid damage, user error or misuse, software issues, glitches or bugs, normal battery wear, a device opened or repaired by anyone else, or passcodes or accounts added after purchase. Every part is tested and original unless the listing says otherwise, and an issue a listing discloses is sold as described and is not covered.

To claim, return the device with everything it came with, signed out of iCloud. The warranty covers the original buyer, and meetup or delivery fees are not refunded.

A new, factory sealed device is sold unopened and guaranteed factory original. It comes with Apple's standard one-year limited warranty instead of ours, and a claim under it goes to Apple, at an Apple Store or an Apple Authorized Service Provider.

When a device is still covered by AppleCare+ or by Apple's own warranty, that cover is Apple's: it stays with the device, and a claim under it goes to Apple.

We do not take change of mind returns on used devices. A device bought through our eBay listings follows the return policy on that listing, together with eBay's own buyer protection.

Cancelling or changing an order

If you cancel an order you paid for on this site, we refund everything you paid less a $15 restocking fee. If you cancel a local delivery once we are on the way to you, or you are not there when we arrive, we refund everything less the delivery fee and $50. Both fees are shown before you pay, and a delivery placed through the iPhones.LA app follows its own policy instead, below. They never apply to a device that is faulty or not as described, or to a mistake of ours: then we refund in full.

To move a local delivery or a pickup to a new time after it is booked, the rescheduling fee is $40.

We may send you a secure link, by text or email, to pay for something by card: a delivery instead of shipping or pickup, shipping instead of pickup, an accessory, a rescheduling fee or the rest of an order. The page it opens shows what you are paying for and the amount before you pay, and the payment is taken by Stripe.

App delivery cancellation and rescheduling

For a delivery placed through the iPhones.LA app, you must pay before we deliver. The following policy applies only when shown and accepted before that order is paid. It is not added to older orders.

If you cancel that delivery, we deduct $50 and the delivery fee from your refund, up to the amount paid. At the delivery location, we wait 20 minutes and allow an additional 10-minute buffer for you to contact us, for a total of 30 minutes. If you do not meet us, our team reviews contact attempts and messages before confirming a cancellation.

To reschedule a delivery, pay an additional $50. Your original payment stays on the order; it is not refunded as part of rescheduling. Our team offers a replacement appointment within the next 48 hours, subject to available staff and a time you accept. The replacement is confirmed after the rescheduling payment is received. If we cannot provide the paid replacement appointment, contact our team to resolve it or refund the unused rescheduling payment.

These cancellation fees do not replace the full refund or replacement policy for a device that is faulty or not as described. Contact us about a shop error or an exception before cancelling. No cancellation fee is automatically taken from a saved card.

Selling a device to us

The price we offer is based on what you tell us about the device. Every price is confirmed when we inspect the device. If the device is not as described, we tell you the new price before anything is paid, and you are free to say no.

By selling a device to us you confirm that it is yours to sell. It must be signed out of your Apple Account with Find My turned off, and we do not buy a device that is reported lost or stolen. We may check its IMEI or serial number to confirm this.

We pay when the sale is done, in the way you chose when you sent us your offer.

Texts, emails and your information

We send you what you asked for, such as an offer, an invoice or a receipt, and a few reminders about it. You can stop them at any time: every email has a link, and you can reply STOP to a text. Automated offer texts are sent only if you ticked the box asking for them, and their terms are at iphones.la/sms-terms. How we collect and use your information, and how to ask for a copy of it or have it deleted, is in our privacy notice at iphones.la/privacy.

Using this site

Please do not use this site to break the law, to sell us a device or give us information that is not yours, or to disrupt it. The photos and words on this site are ours; please ask before you use them.

The rest

iPhones.LA is not affiliated with Apple Inc. eBay and the eBay logo are trademarks of eBay Inc.

These terms are governed by the laws of California. Nothing in them takes away a right you have under the law.

If we change these terms, we update them here and change the date at the top. The terms that apply to an order are the ones on this page when you placed it.